Service Manager

Liverpool, England, United Kingdom


Role Purpose

We're after a passionate, growth-minded, team player; a problem solver, who is calm under pressure and full of kindness and fun.

The Service Manager is responsible for Mando’s Managed Services function providing excellent service to clients for their live digital systems. We’re looking for a determined individual, whose motivation is to ensure client expectations are met and exceeded through professional communication and reporting, resolving issues, meeting SLAs, spotting upsell opportunities and adding value.

Role Responsibilities



Revenue growth:

Ticket management:

Supplier management:

Department management:


REQUIRED Skills & Experience

USEFUL Skills & Experience

While not essential, as we can teach you this stuff, it would be great if you also had experience with some of the following:


We’re constantly improving the experience of working at Mando in line with our Investors in People accreditation. We value and appreciate the well-being of our staff, and offer benefits we feel contribute to everyone having a better work-life balance.

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