Head of UX

United Kingdom


Working from our Head Office in Central Liverpool, our London office in Soho Square or our Manchester office, we are looking for a a Head of UX to review our needs and recruit additional key roles to establish a new UX function that can scale with customer demand and our ambitions.

Role Purpose

You are the driving force behind Mando’s UX capability; reimagining, growing and developing a team that can support our mission to simplify people’s lives using digital tools and services. You support this mission in the context of Mando combining best practice UX with leading customer experience technologies to service our customers, typically enterprise organisations within regulated industries who are experiencing the challenge of increasing customer expectations and are often hindered by legacy technology platforms.

You add real business value to our customers, and their customers, through any experience we design, and to do this you create a culture around you that inspires and encourages your team to perform at their best, learning from you and each other.

You understand the end-to-end development lifecycle and how UX fits into wider delivery processes. You have a respect for the constraints and challenges that working with technology brings and are committed to your team achieving great customer experiences in partnership with the whole studio team.

Key responsibilities·

Additional responsibilities



We’re constantly improving the experience of working at Mando in line with our Investors in People accreditation. We value and appreciate the well-being of our staff, and offer benefits we feel contribute to everyone having a better work-life balance.

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